2. Installing the Microsoft .NET 2.0 SP1 Framework on Windows XP
3. Installing the Polytec Diagnostic Report software
The
installation of the Polytec Diagnostic Report software requires Windows XP
32-Bit (SP3), Windows XP 64-Bit (SP2), Windows Vista 32-Bit (SP2), Windows
Vista 64-Bit (SP2), Windows 7 32-Bit (SP1), Windows 7 64-Bit (SP1), Windows 8
32-Bit or Windows 8 64-Bit. In order to carry out a successful installation
under Windows XP/Vista/7/8 you must have Administrator
rights.
The
following description assumes that your DVD-ROM is assigned to drive E. If a different drive letter is used you have
to replace the E by the proper drive
letter.
To install
the Polytec Diagnostic Report software please follow the instructions in the
order they are listed below. If one of the steps has already been executed it
can be skipped.
To read
additional documentation you need the Acrobat Reader. If you have not installed
the Acrobat Reader already, you find it in the Acrobat
Reader folder of the System Component
Update DVD.
It is
strongly recommended to install the latest service pack for Windows if it is
not already installed on your system. Some service packs (English, German or
Japanese) for different operating systems are included on the System Component Update DVD in the
subdirectories of Service Packs. Service
packs for any other language can be downloaded directly from Microsoft.
2. Installing the Microsoft .NET 2.0 SP1
Framework on Windows XP
Installing
the required service packs for Windows XP is a precondition for installing the
Microsoft .NET Framework.
Please
follow these instructions to install the Microsoft .NET Framework:
1) Insert the Polytec Diagnostic Report
DVD.
2) On Windows XP 32-Bit:
In Windows explorer navigate to the folder E:\DotNET
Framework\Windows XP 32bit and double click NetFx20SP1_x86.exe.
On Windows XP 64-Bit:
In Windows explorer navigate to the folder E:\DotNET
Framework\Windows XP 64bit and double click NetFx20SP1_x64.exe.
3) The setup program will guide you
through the installation procedure.
4) Install the corresponding language
pack on German or Japanese systems. You find the language packs in the same
folder.
3. Installing the Polytec Diagnostic
Report software
To install
the Polytec Diagnostic Report software, please proceed as described in the
following steps:
1) Insert the Polytec Diagnostic Report
DVD.
2) If the setup does not start
automatically, navigate in Windows explorer to the folder E:\DiagnosticReport and double click Setup32.exe.
3) Follow the instructions given.
·
Minimum
system requirement: AMD Athlon XP 3000+, 1 GByte RAM
·
Recommended
system configuration: Intel Core 2 Quad, 3.0 GHz, 4 GByte RAM
·
DVD-ROM
drive
·
Windows
XP 32-Bit (SP3), Windows XP 64-Bit (SP2), Windows Vista 32-Bit (SP2), Windows
Vista 64-Bit (SP2), Windows 7 32-Bit (SP1), Windows 7 64-Bit (SP1), Windows 8
32-Bit or Windows 8 64-Bit
Polytec
Diagnostic Report is a tool to diagnose software and hardware issues on Polytec
data management systems or systems with Polytec desktop software installed. It
allows for collecting information about the PC and software that helps the
Polytec service team to diagnose issues efficiently. Polytec will handle this
information confidentially and will not use this information for any other
purpose. For sending a diagnostic report please follow these steps:
·
Start
the Polytec Diagnostic Report software. For full functionality you have to
start the software with administrative rights. On Windows Vista or later, right
click on the software’s link in the start menu and select Run as administrator from the context menu.
·
Enter
a description of the problem you have. The more detailed this description is,
the better the service team can help you.
·
Select
which information you want to send with the diagnostic report:
-
Collect Acquisition Settings will add files to the report that
contain you current measurement settings, if applicable. These might contain
information about the shape of your measurement object.
-
Collect Error Reports will add own error reports of the
Polytec software and Windows error reports (Dr. Watson Logs) containing
information about crashes of any software on your system, not only Polytec
software. To capture Windows error reports the used user account needs
administrative rights. For technical reasons it is not possible to capture
Windows error reports on systems with Windows 7 now.
-
Create Screenshots will add screenshots to the report.
-
Collect Setup Information will add additional information
during a setup of Polytec software.
·
Moreover,
the report will contain the following information:
-
Filenames
and version numbers of files that were installed with Polytec software.
-
Keys
and values of parts of the Windows registry used by Polytec software
-
The
system information (start MSINFO32.exe for more information about what is
contained in system information).
-
Parts
of the Windows event logs.
-
Names
and version numbers of modules loaded by the Polytec software.
-
Protocols
of the communication of Polytec software with Polytec hardware.
·
Start
the Polytec software that has an issue using the same user account as Polytec
Diagnostic Report and reproduce this issue. If the issue occurs during
installation, install the software.
·
Click
on Diagnose at a suitable time. If you wish to document a sequence of incorrect
states of the software or you want to take multiple screenshots at different
points of time click the Diagnose button several times.
·
You
can optionally add additional files to the report. Please mention their
intention in the problem description.
·
Save
the report. It will be saved as a zip compressed, password protected file. If
you select a different password than the default Polytec password please inform
Polytec about it on a different communication channel. If you run Diagnostic
Report with an administrator account, please remember to save the report to a
location where the logged-in user has rights to open files if you want to
review the collected data afterwards.
·
Send
the report to Polytec (software.report@polytec.de).
The last saved report will be attached to the e-mail, automatically. If the
e-mail could not be sent with the current user account, close Diagnostic Report
and start it again with an account with e-mail access. Then click Send Report again and attach the
saved report.
·
PSV-500
systems are supported.
·
Windows
8 32-Bit and Windows 8 64-Bit are supported.
·
The
product information of MSASoft and LockMouse are collected.
·
The
generation of mini dump files is supported.
·
Empty
folders or files are not included into the report anymore.
·
The
user-created error description will not only be copied into the e-mail, but
also included in the saved report.
cr12687 The system information
was not complete. Now all information of MSINFO.exe is collected.
cr12686 Problems with network
hardlocks and hardlocks with expired maintenance date have been fixed.
Testhardlock.exe has been updated.
cr12676 An error was displayed
while checking the GAC.
Polytec
GmbH, Waldbronn, September 28th, 2012